Our Returns Policy lasts 30 days. If 30 days have gone by since purchase, we cannot offer a refund or exchange. To be eligible for a return, items must be unused, in the original packaging and in the same condition that they were received in.
Goods exempt from being returned: Perishable goods (such as food, flowers etc), gift cards, health and personal care items.
Partial refunds may be granted in the following situations: Any item not in its original condition (damaged or missing parts for reasons not due to our error), any item that is returned more than 30 days after delivery. Once a returned item is received and inspected, if approved, a partial-refund (credit applied to the credit card or via the original method of payment), store credit or product exchange will be processed.
Please note: Unfortunately refunds cannot be issued for capsules used with non-compatible machines.
For late or missing refunds, please note that some banks or institutions may take some time to process funds. If there is significant delay, please contact your bank. If this has been done and the refund is yet to be received, please contact us.
Sale and Gift items
Only full priced items may be refunded - sale items cannot be refunded. If the item was marked as a gift when purchased and shipped directly to you, we will process a gift credit to the value of the return. Once the returned item is received, a gift certificate will be supplied.
Items may only be exchanged if they are defective or damaged.
We do not offer free shipping on returns. The customer is responsible for all return/exchange shipping costs. Shipping costs are non-refundable. Regular shipping times and liabilities apply.
How to Return
If you need to return a product, please email us. To complete a return, we require proof of purchase. Be sure to include as much information as possible so that our team can assist you as quickly as possible. Upon approval, you must return the item within 7 calendar days. Approved returns should be mailed to: P.O. Box 252, Mitcham, Victoria, Australia 3132.