Retail Returns

Returns
Our Returns Policy lasts 30 days. If 30 days have gone by since purchase, we cannot offer a refund or exchange.
To be eligible for a return, items must be unused, in the original packaging and in the same condition that they were received in. 
Goods exempt from being returned: Perishable goods (such as food, flowers etc), gift cards, health and personal care items.
Partial refunds only may be granted in the following situations: Any item not in its original condition (damaged or missing parts for reasons not due to our error), any item that is returned more than 30 days after delivery.
To complete a return, we require proof of purchase.
Approved returns should be mailed to: PO Box 252, Mitcham, Victoria, Australia 3132.

Refunds
Please note: Unfortunately refunds cannot be issued for capsules used with non-compatible machines, however customers may choose to receive store credit or a product exchangeOnce a returned item is received and inspected, if approved, the refund will be processed, and a credit will be applied to the credit card or via the original method of payment.
For late or missing refunds, please note that some banks or institutions may take some time to process funds. If there is significant delay, please contact your bank. If this has been done and the refund is yet to be received, please contact us at info@cremajoe.com.au.

Sale and Gift items
Only full priced items may be refunded - sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, we will process a gift credit to the value of the return. Once the returned item is received, a gift certificate will be supplied.

Exchanges
Items may only be exchanged if they are defective or damaged. If you require an exchange, please email us at info@cremajoe.com.au.
Approved exchanges should be mailed to: PO Box 252, Mitcham, Victoria, Australia 3132.

Shipping
The customer is responsible for return/exchange shipping costs. Shipping costs are non-refundable. Regular shipping times and liabilities apply.